Telegram Integration

Your AI Employee,
on Telegram

Not just a chatbot. A real team member that handles Telegram conversations with your clients, partners, and team. Full bidirectional Bot messaging with media support.

JD
James Donovan
online
Hi, I ordered a package 3 days ago and haven't received tracking info yet. Order #4521
10:23 AM
Hi! Let me look into that for you right away. I found your order #4521 - it shipped yesterday via FedEx.
10:23 AM ✓✓
Here's your tracking number: FX-8847291035. Expected delivery is tomorrow by 5 PM.
10:23 AM ✓✓
That's great, thanks! Can you also send me the invoice?
10:24 AM
Invoice_4521.pdf (245 KB)
Of course! Here's your invoice. Anything else I can help with?
10:24 AM ✓✓

Everything you need, built in

Your AI employee handles Telegram like a seasoned team member.

Instant Setup

Bot Token

Get a token from @BotFather, assign to any employee. Done. No API keys, no webhooks, no configuration files.

  • Uses official Bot API
  • No third-party services
  • Ready in under 1 minute

Full Media Support

Up to 50MB

Send and receive images, videos, documents, voice notes. Your AI employee handles it all natively.

  • Images, videos, PDFs
  • Voice notes & audio
  • Auto-processing & replies

Access Control

Granular

Choose which contacts can talk to your employee, or allow everyone. Full control over who gets access.

  • Contact-level permissions
  • Open or restricted mode
  • Revoke anytime

Multi-User

Per-User

Each user on your platform can connect their own Telegram number. Independent connections, shared intelligence.

  • One number per user
  • Isolated conversations
  • Dashboard with Telegram badge

Real Scenarios, Real Results

How businesses use their AI employee to handle Telegram like a pro.

Client Support

Instant answers, 24/7 - no waiting

Customer sends a question at 2 AM, your AI employee responds instantly with context from previous conversations. No waiting, no handoff delays, no after-hours gaps.

It remembers every interaction, knows your products, and handles follow-ups without breaking a sweat.

Average response time under 5 seconds - any time of day

MC
Maria Costa
2:47 AM
Hey, I'm trying to upgrade my plan but the payment page keeps timing out. Can you help?
2:47 AM
Hi Maria! I see the issue - there was a temporary gateway error. I've just applied the upgrade manually to your account. You're now on the Pro plan.
2:47 AM ✓✓
Wow that was fast! At 3am! Thanks!
2:48 AM
Happy to help anytime! Your new features are already active. Let me know if you need anything else.
2:48 AM ✓✓
Media & Documents

Handle files like a human assistant

Client sends a document? Your AI employee processes it and responds. PDFs, images, voice notes, contracts, all handled automatically with intelligent responses.

It can extract data from invoices, summarize documents, and even generate files to send back.

Supports images, PDFs, voice notes, videos

TL
Tom Laurent AI Handled
online
Contract_Q1_2026.pdf
Can you check the payment terms in this contract?
3:15 PM
I've reviewed the contract. Payment terms are Net 30, with a 2% early payment discount if paid within 10 days. Total value: $24,500. Want me to flag anything specific?
3:15 PM ✓✓
Can you create a summary doc I can forward to finance?
3:16 PM
Contract_Summary.pdf
Done! Here's the summary with key terms highlighted.
3:16 PM ✓✓
Proactive & Unified

Follow-ups on autopilot, one inbox for everything

Your AI employee sends follow-up messages to clients via Telegram. Reminders, updates, check-ins - all automated and personalized based on context.

Every Telegram conversation appears in the Geta.Team dashboard with a Telegram badge. One place for all conversations across all channels.

All channels in one dashboard - Telegram, Slack, Email, Teams

JS
Jake Sullivan
last seen today at 9:12 AM
Hi Jake! Quick follow-up on our call last Tuesday. Have you had a chance to review the proposal? Happy to clarify anything.
9:00 AM ✓✓
Hey! Yes, we discussed it internally. We'd like to proceed but need to adjust the timeline. Can we push Phase 2 to March?
9:45 AM
Absolutely! I've updated the timeline and sent the revised proposal to your email. Phase 2 now starts March 1st. I'll check in next week to confirm we're on track.
9:45 AM ✓✓
Perfect, thanks for being on top of this!
9:46 AM

6 Steps to Connect Telegram

Create a bot with BotFather and connect it to your AI employee.

1

Open BotFather on Telegram

Open the Telegram app on your phone or desktop. Search for @BotFather (it has a blue verified checkmark). Start a conversation by clicking Start.

t.me/BotFather Official Bot
2

Create a New Bot

Send the command /newbot to BotFather. Choose a display name for your bot (e.g., "My Company Assistant"). Choose a username ending with bot (e.g., "mycompany_assistant_bot").

/newbot Display name Username_bot
3

Copy the Bot Token

BotFather will reply with a message containing your bot token. The token looks like: 123456789:ABCdefGHIjk1MNOpqrsTUVwxyz. Copy this token - you will need it in the next step.

Keep your bot token secret! Anyone with the token can control your bot. If compromised, use /revoke in BotFather to generate a new one.
4

Connect the Bot in GetATeam

In GetATeam Settings → Connectors → Telegram, paste the bot token in the input field and click Connect Bot. GetATeam will validate the token and set up the webhook automatically. Your bot should appear in the list with a "Connected" status.

Settings → Connectors Connected
5

Assign the Bot to an Employee

Click Assign next to your connected bot. Select the employee that should receive Telegram messages. Enable "Allow messages from all chats" to let anyone message the bot, or add specific chat IDs/usernames to the allowed list.

Allow all chats Or specific IDs Live instantly
6

Customize Your Bot (Optional)

Customize your bot's appearance in BotFather with these commands:

/setdescription /setabouttext /setuserpic /setcommands
Users must send /start to your bot before they can receive messages from it.

Tips

  • You can add the bot to group chats - use the group's chat ID (negative number) in the allowed chats list
  • Each bot can be assigned to multiple employees
  • The employee will see incoming messages with a blue Telegram badge in their chat

Ready to connect Telegram?

Give your AI employee a Telegram presence. Setup takes less than 2 minutes.