She answers tickets, drafts replies, deflects FAQs, and escalates only what truly needs you. Across Slack, email, WhatsApp, chat.
Tara handles the tier-1 support work that drowns your team, so they can focus on the hard tickets.
Slack, email, WhatsApp, in-app chat. Tara picks up the ticket the second it lands, reads your docs, and replies in your tone. Your customer feels heard, even at 3 a.m.
Tara categorizes, tags and routes each ticket. Bugs go to engineering, refunds to finance, churn risks to your CSM. Your team opens a clean queue, not a pile.
When a ticket needs a human, Tara hands it over with the full history, what she tried, and a suggested next step. Your team picks up where she left off, not from scratch.
Spots questions you answer too often and proposes a new doc.
Top issues this week, average response time, satisfaction trend.
Follows up a few days later to make sure the fix actually worked.
She covers an entire tier-1 support shift that costs you a $55K junior agent, for the price of a coffee subscription.
Not demos. The situations Tara handles every week, without you chasing her.
Slack DM from Acme: 'Cannot log in, demo with my client in 6 hours'.
Five tickets in 12 minutes, all about the same broken export.
Tara spots a polite but cold message from your biggest account.
Tara notices the same question asked five times this week.
She works inside your help desk and Slack as a real teammate. Reads your help docs, past tickets and CRM, replies on the channel the customer chose.
Five moments. Sixty tickets handled.
She learns your voice from your existing content. You stay in control of every guardrail.
No 6-month onboarding. No quarterly KPIs. Tara ships her first draft before you finish your coffee.
Connect your channels, upload 5 sample posts, set guardrails. She writes her first draft before you finish your coffee.
Less than your help desk seat. Covers a full tier-1 shift.
