NOEMIE returns, rejections, unpaid insurer claims, wholesaler deliveries, credit notes, expiry dates. An AI employee runs the back office of your pharmacy on your own software, and never touches dispensing.
Availability, reservations, duty hours: your AI employee takes the calls while the team serves patients.
An example of what it handles in one day, without taking anyone away from the counter.
Last night's NOEMIE returns read, rejections sorted by cause.
Wholesaler delivery checked: 3 items missing, 1 duplicate. Claim sent.
2 shortages logged, the patients concerned noted for the pharmacist.
12 insurer claims older than 30 days chased.
€2,846 back in payment, no new rejection left untreated.
Next month's expiry dates listed, supplier returns prepared.
Editors say it themselves: only a person can handle rejections. That is exactly its job, on the insurer portals and in your software.
It logs in with your access, exactly like a staff member. No migration, nothing to install, and it also learns the tools specific to your business.
Names are given as examples of platforms it can work on. They are trademarks of their owners.
What your AI employee actually does, on which tools, and the mistakes it avoids. Pick a procedure.
social security and top-up insurers
closed rights, inconsistent codes, duplicate, missing document
rights updated, claim resent
never changes a dispensing
past the delay you set
Fewer unpaid claims sleeping in the software
transfers from funds and insurers
claims sent, amounts received
incomplete batch, different amount, transfer to split
and prepares the follow-up
for your accountant
Third-party payment you can read in a minute
photo sent by the patient
validity dates, insurer, contract
before the next visit
to avoid paying upfront
when, what, by whom
Records up to date before the patient arrives
from sales and thresholds
according to your deals and availability
labs, negotiated discounts
quantities, batches, dates, prices charged
missing items, price errors, damaged parcel
Accurate orders, discounts actually applied
today's wholesaler shortfalls
and announced return dates
other wholesaler, direct order
product ordered, expected date, no medical advice
equivalence, calling the prescriber: that is you
Fewer patients leaving empty-handed
product by product, every month
promotion, return, transfer
to wholesalers and labs that accept them
until they arrive
of products not taken back, through the planned channel
Less money thrown away
from the dispensing history
to think about the prescription
so the product is in stock
prescription always checked by a pharmacist
in the patient file
Loyal patients, served first time
website, app, messages
stock or today's order
and sets it aside for checking
ready to collect, opening hours
and restocks after the delay
Reservations ready, without the phone ringing
opening hours, a pharmacist always present
the area's on-call rota
and proposes cover
hours, duty shifts, absences, for your accountant
mandatory training, contracts
A rota that holds, duty shifts included
pending, rejected, paid
per wholesaler, discounts obtained
short dates, slow movers
follow-ups, returns, orders
every Monday morning
Your pharmacy on one page, every Monday
It matches each health insurance and insurer payment to its batches, and flags what has not been paid.
Read straight from your pharmacy software. By insurer and by age, so nothing slips past 60 days.
| Insurer | < 30 days | 30-60 days | > 60 days | Total | |
|---|---|---|---|---|---|
| Almerys | 18 | 6 | 2 | 26 | |
| Viamedis | 12 | 4 | 3 | 19 | |
| SP Santé | 9 | 7 | 5 | 21 | |
| iSanté | 6 | 2 | 1 | 9 | |
| Others | 11 | 5 | 4 | 20 | |
| Total | 56 | 24 | 15 | 95 |
Every message goes out in the pharmacy's name, after your approval, by SMS, email or WhatsApp.
Your estimate, with your own numbers. No promise, just the arithmetic.
Claims × minutes × 4.3 weeks. And every claim recovered is money that would otherwise be lost.
It works through the desktop app on your software, ID, Winpharma, LEO or Smart Rx for example, and in the browser on the insurer and wholesaler portals. We check it on your setup in the demo.
It reads the NOEMIE returns, sorts the rejections by cause, fixes what can be fixed, sends again, chases the insurers and tells you what needs the counter.
Never. It does not dispense, validate prescriptions, substitute or advise patients. It stays in the back office.
Yes. It compares deliveries and invoices with your orders, claims missing items and follows the credit notes.
In France, on a server dedicated to your pharmacy, at Scaleway, an HDS-certified host. Never shared, never used to train models.
WhatsApp, Telegram, email or the web app: a photo of a document, a voice note or a simple message is enough.
Start with the free trial, or see it on a real case in a 30-minute demo.
Start free trial See it on a real case