Guest messages, Booking and Expedia extranets, rate checks, group requests, commission invoices, tourist tax, reviews. An AI employee runs the back office of your hotel, on your PMS and channel manager.
Bookings, guest requests, late arrivals: your AI employee answers day and night.
An example of what it handles in one day, without leaving the desk.
22 arrivals: special requests noted, 4 late arrivals informed.
Rates checked on Booking, Expedia and the website: 1 parity gap fixed.
37 guest messages handled: parking, times, breakfast, invoices.
2 group requests priced, options placed in the PMS.
9 new reviews read, 3 replies ready for your approval.
Invoices and tourist tax of the day checked, report sent.
Every day it compares your prices on the OTAs and your website, checks availability and flags gaps before they cost you a direct booking.
It logs in with your access, exactly like a staff member. No migration, nothing to install, and it also learns the tools specific to your business.
Names are given as examples of platforms it can work on. They are trademarks of their owners.
What your AI employee actually does, on which tools, and the mistakes it avoids. Pick a procedure.
OTAs, website, phone, email
dates, room type, rate, requests
before a guest arrives without a room
cot, late arrival, parking
in your hotel's tone
An accurate plan every morning, with no retyping
by date and room type
comparable hotels, same dates
you approve each one
on every channel at once
same price shown everywhere
Prices watched every day, decided by you
dates, rooms, meeting room, meals
rooms and meeting rooms
under your group terms
deadline, deposit requested
and allocates the rooms
Groups signed, with no rooms blocked for nothing
times, access, parking, breakfast
upgrade, breakfast, early check-in
with each guest's requests
for guests who need one
VIPs, birthdays, returning guests
Arrivals prepared, and extras sold before the stay
valid card, prepayment received
on the date the OTA allows
under the rate's conditions
within the OTA's deadline
with the full file
Every night sold, actually collected
at your municipality's rate
minors, cases set by the municipality
nights, guests, amounts
for the municipality's period
you approve, it files
A return ready on time, with no spreadsheet to redo
on every platform
in your hotel's tone
with what happened during the stay
under your name
noise, cleaning, breakfast
Reviews handled every week, and causes fixed
departures, stayovers, arrivals
those rooms are done first
and updates the status
and alerts maintenance
and answers the guest looking for it
Rooms ready on time, and nothing forgotten
amenities, breakfast, cleaning
based on upcoming occupancy
you approve the amounts
quantities delivered and invoiced
order, delivery, price
Purchasing in line with occupancy, and correct invoices
occupancy, average rate, revenue per room
every booking, every rate
cancelled stay, no-show
by month and channel
every evening, in three lines
Your numbers every evening, and commissions checked
It compares OTA commission invoices with the stays that actually happened, and flags cancellations and no-shows billed by mistake.
Read straight from your PMS. By channel: bookings, cancellations, commissions paid.
| Channel | Booked | Cancelled | No-show | Total | |
|---|---|---|---|---|---|
| Booking.com | 142 | 31 | 4 | 177 | |
| Expedia | 38 | 9 | 1 | 48 | |
| Direct website | 61 | 6 | · | 67 | |
| Phone / email | 27 | 2 | · | 29 | |
| Agencies | 12 | 1 | · | 13 | |
| Total | 280 | 49 | 5 | 334 |
Every message goes out in the hotel's name, with your rules, by email, SMS or WhatsApp.
Your estimate, with your own numbers. No promise, just the arithmetic.
Tasks × minutes × 4.3 weeks. Plus the disputed commissions no longer lost.
Your PMS, Mews, Medialog or Cloudbeds for example, your channel manager such as D-Edge or SiteMinder, and the Booking.com and Expedia extranets.
Yes, on routine questions, with your rules and tone. Special requests come to you with a reply ready.
It checks every day that your website has the best price, answers direct requests fast and invites guests to book direct next time.
On a server dedicated to your business, in Europe or the US. Never shared with other customers, never used to train models.
A few days. You show it your procedures once; it writes its own operating notes and keeps them.
WhatsApp, Telegram, email or the web app: a photo, a voice note or a simple message is enough.
Start with the free trial, or see it on a real case in a 30-minute demo.
Start free trial See it on a real case