Customer messages, returns, lost parcels, carrier claims, marketplace disputes, product listings, reviews. An AI employee runs the back office of your shop in your own tools, and reports to you on WhatsApp.
Parcel tracking, returns, product questions: your AI employee takes the shop's calls.
An example of what it handles in one day, while you focus on product and growth.
47 customer messages sorted: 31 answered with your approved templates, 16 for you.
4 parcels stuck: 2 Colissimo claims, 1 Mondial Relay, 1 address fixed.
2 Amazon disputes handled with proof of delivery, 1 Cdiscount return accepted.
12 product pages updated, out-of-stock items removed from the listings.
126 orders, 9 returns, no dispute open for more than 48 hours.
This week's reviews collected, 3 negative ones with a reply ready.
Every marketplace has its own deadlines and proofs. It answers in time, with the right documents, within the rules you set.
It logs in with your access, exactly like a staff member. No migration, nothing to install, and it also learns the tools specific to your business.
Names are given as examples of platforms it can work on. They are trademarks of their owners.
What your AI employee actually does, on which tools, and the mistakes it avoids. Pick a procedure.
email, chat, marketplace, social media
number, items, shipping date
last scan, delay, pickup point
no canned reply, in your tone
angry customer, big basket, VIP
Customers reassured in minutes, day and night
reason, items, photos if faulty
14-day withdrawal, or warranty if faulty
according to your return policy
until it arrives
you decide refund, exchange or refusal
Clean returns, and customers who come back
amount, shipping costs per the rule
14 days after withdrawal, or when the item is back
new order, new shipment
refund done, bank delay
item back on sale or set aside
Refunds on time, never paid twice
lost, damaged, delivered but not received
in the contract holder's name
invoice, photos, weight, customer statement
follow-up at the right time
and matches it to the order
Money for lost parcels, recovered
within the platform's expected delay
A-to-z guarantee, disputes
late shipments, cancellations, defect rate
proof of delivery, exchanges
account to watch
Healthy marketplace accounts
every morning
tailored, in your tone
you approve before posting
to leave a review
what keeps coming up
A rating that climbs, and products that improve
title, description, specifications
each one's fields and rules
on the planned dates
shop and marketplaces
missing photo, empty attribute
A clean catalogue everywhere
per product and channel
from your thresholds and sales
and warns you of a delay
quantities, references
and tells waiting customers
Fewer stock-outs, fewer lost sales
Stripe, PayPal, marketplaces
commissions, fees, refunds
proof of delivery and exchanges
before the processor's cut-off
for your accountant
Accurate cash, disputes included
by reason and channel
and what is still pending
rate, reasons, products concerned
carriers, disputes
every Monday morning
Your shop on one page, every Monday
It matches marketplace payouts and carrier compensations to their orders and claims, and flags what has not been paid.
Read straight from your shop and your marketplaces. By product and by reason, so you fix the cause, not just the return.
| Product | Size | Defect | Other | Total | |
|---|---|---|---|---|---|
| Oversize hoodie | 14 | 3 | 2 | 19 | |
| Slim jeans | 9 | 1 | 3 | 13 | |
| Sherpa jacket | 4 | 6 | 1 | 11 | |
| Organic T-shirt | 6 | · | 1 | 7 | |
| Cap | 1 | 2 | · | 3 | |
| Total | 34 | 12 | 7 | 53 |
Every message goes out in your shop's name and tone, within the rules you approved, by email, SMS or WhatsApp.
Your estimate, with your own numbers. No promise, just the arithmetic.
Cases × minutes × 4.3 weeks. Plus the compensations that are no longer forgotten.
Shopify, WooCommerce or PrestaShop, Amazon Seller Central, Cdiscount and your carriers such as Colissimo or Mondial Relay, all in the browser. Nothing to install.
On the cases you choose, with your approved templates and tone. Everything else comes to you as a ready-to-send draft.
It answers within the deadline, attaches tracking and delivery proofs, and tells you when a decision is yours.
No. It works on all your shops and marketplaces at once and gives you one daily report.
On a server dedicated to your company, in Europe or the US. Never shared, never used to train models.
WhatsApp, Telegram, email or the web app: a screenshot of a ticket, a voice note or a simple message is enough.
Start with the free trial, or see it on a real case in a 30-minute demo.
Start free trial See it on a real case