Approvals on the insurer portals, invoices, rejections, bank reconciliation, stock, customer reminders. An AI employee does the back office of your shop, on your own tools, and reports to you on WhatsApp.
Your AI employee answers the shop's calls and calls your customers back, with your software and portals at hand. Meanwhile you stay with the customer in front of you.
An example of what it handles in one day, without you leaving the shop floor.
Yesterday's invoices filed on the portals. Prescriptions and approvals archived.
3 rejections handled: closed rights, an expired prescription, a duplicate. One appeal ready for you.
2 approvals came back, 1 lens delivery late: the lens maker has been chased.
Progressive lenses ordered for Mr. Martin, the delivery note will be checked on arrival.
12 invoices, €4,176 billed, €3,302 insurer share, 0 gaps. In your inbox.
Tomorrow's invoices prepared and checked line by line against each approval.
It logs in with your access and works in the portal like a staff member. Before sending, it runs the checks an experienced optician would.
What your AI employee actually does, on which tools, and the mistakes it avoids. Pick a procedure.
photo, scan or PDF sent on WhatsApp
1 year under 16, 5 years from 16 to 42, 3 years after 42
last equipment, 2-year rule for adults, 1 year for children
frame, right/left lenses, options, 100% Santé offer
chases if there is no answer, records the end date
12 minutes from the photo to the approval, from your phone
frame, lenses, coatings, options
class A equipment with zero out-of-pocket
social security, insurer per approval, customer
by email or WhatsApp, in the shop's name
with the out-of-pocket amount recalculated
Quotes chased on time, with the right out-of-pocket amount
in your software, line by line
quote at €268, approval at €260: it invoices €260
price caps, adaptation services
filed on the portals at opening time
per customer, found in one click
Invoices ready the day before, checked against each approval
prescription, centring, coatings, frame
references and radii from the prescription
chases the supplier when late
reference, prescription, coating, quantity
“your glasses are ready”, pick-up appointment
No order left without a reminder
every morning, file by file
closed rights, expired prescription, duplicate, codes
new insurer, LPP code, attachment
when the rejection can be contested
what needs the customer or your decision
Fewer rejections, and the remaining ones handled fast
non-adaptation, breakage, warranty
manufacturer warranty, adaptation, renewal
unsuitable lens, faulty frame
until the new lens arrives
delays and appointments
Every return closed, every credit note collected
and offers a pick-up slot
comfort, frame fitting
cleaning, adjustment, eye test
2 years for adults, 1 year for children
and relays your current campaigns
Customers who come back at the right time
reference, colour, size, purchase price
optical and sun, by brand
prices and references
by brand, women, men, children
and suggests restocks and returns
Up-to-date stock without exports or spreadsheets
invoices, revenue billed, insurer share, rejections
revenue per optician, lens and frame margins
per optician and per period
according to opening hours
hours, absences, bonuses, to your accountant
Every evening you know what was done and collected
social security, insurers, cards
one transfer for several files
social security share and insurer share
beyond each payer's usual delay
delivery notes and supplier invoices requested
A bank balance that adds up, every day
It reads the statement, matches insurer and social security transfers to each invoice, and flags what has not been paid.
Read straight from your shop software, without export or spreadsheet. The same answer can arrive every Monday.
| Brand | Women | Men | Kids | Total | |
|---|---|---|---|---|---|
| Ray-Ban | 64 | 71 | 18 | 153 | |
| Lafont | 58 | 22 | 9 | 89 | |
| Oakley | 9 | 41 | 6 | 56 | |
| Silhouette | 26 | 24 | · | 50 | |
| Persol | 12 | 38 | · | 50 | |
| Tom Ford | 21 | 19 | · | 40 | |
| Total | 190 | 215 | 33 | 438 |
Every message goes out in the shop's name, after your approval, by SMS, email or WhatsApp.
Your estimate, with your own numbers. No promise, just the arithmetic.
Files × minutes × 4.3 weeks. The time it takes on your side then becomes a quick check.
No. It works on your current shop software and your insurer portals, in the browser, with your own access.
A few days. You show it your procedures once; it writes its own operating notes and keeps them.
Only if you allow it. By default every sensitive action waits for your approval, and every file is traced.
In France, on a server dedicated to your shop, at Scaleway, an HDS-certified host. Never shared with other shops, never used to train models.
WhatsApp, Telegram, email or the web app: a photo of a prescription, a voice note or a simple message is enough.
Yes: insurer approvals, fitting follow-ups and renewals work the same way. Ask us for a demo.
Start with the free trial, or see it on a real case in a 30-minute demo.
Start free trial See it on a real case