Get Support
Need help? We're here to assist you.
Before Contacting Support
Please check these resources first:
- Review the FAQ for common questions
- Check Common Issues for troubleshooting steps
- Search this documentation for your topic
Support Channels
Standard Support
For all users:
- GitHub Discussions - Ask questions and share solutions with the community
- Documentation - Self-service documentation and guides
Priority Support
For priority support:
- Priority Email Support - Direct access to our support team
- Faster Response Times - Within 24 hours on business days
- Technical Assistance - Help with configuration and integration
Contact Options
| Method | Best For | Response Time |
|---|---|---|
| Contact Form | General inquiries, sales questions | 1-2 business days |
| Technical issues, urgent matters | Within 24 hours | |
| GitHub Issues | Bug reports, feature requests | Community-driven |
When Contacting Support
To help us resolve your issue quickly, please include:
- Description - Clear description of the issue
- Steps to Reproduce - How to recreate the problem
- Error Messages - Any error messages you see
- Screenshots - Visual evidence if applicable
- What You've Tried - Troubleshooting steps already attempted
Get in Touch
Ready to contact us?
Elestio Platform Support
For issues related to server hosting, deployment, or infrastructure, create a support ticket directly on the Elestio platform.